It’s important for your company to have a voicemail system. You want to find a way to get in touch with your clients who call you after office hours, especially since all leads are a possible sale. Besides coming up with a message on hold, it’s best to have a great voicemail greeting to keep your customers in check even if you aren’t there to pick up. Here’s how you can do it:
- Avoid starting with the phrase, “Your call is extremely important to us…” because all businesses have overused it and it can repel likely clients.
- Mention the name of the person, business, or department’s voice mail they’re leaving their message for. This way your clients will know who they are leaving their message for.
- Say sorry that you aren’t there to answer their call at the moment.
- Ask your clients to leave a message for you.
- Allow them to know when you will possibly call them back and make sure that you do on the specified time.
- Inform them about additional choices that are available to them. You can provide them with your business website that lists important information and other numbers they can get in touch with you if there are emergencies.
- Keep the entire message short and sweet. Don’t give out way too many details since it might confuse them, particularly since not everyone has the time. The ideal recording is around 25 seconds.
- Sample voice greeting: “Hello, you’ve reached [your name] of [your business]. I apologize if I’m not available to take your call right now. Please leave your name, number and a quick message at the beep and I’ll forward your message to the proper person.”
Keep in mind that you’ll still be selling your services and products whether or not you’re at the office. It’s essential that your company have a great voicemail greeting to attract potential clients into leaving a message.