Your client’s expectations of your business will always be not permanent. Their minds are forever changing, and they may ask for a different output contrary to what they have recently asked for. This may leave you frustrated, especially if the project’s deadlines are tight and immovable.
This is why client alignment is an important activity that every sales or accounts person should keep in mind. If you and the client are on the same page, achieving the goal will be much easier. If some things confuse you and your team, here are some of the things you should remember for a more efficient workflow.
Delegate a point person
A point person in your team will be the dedicated person who will accommodate the requests and questions of the clients. If you keep sending different persons to accommodate the client’s queries, the continuity of the project management will fail, leaving the client frustrated. Pick a person that your client will feel comfortable to work with. You may even have them undergo training in client facing and project management.
Have a regular meeting
A regular and productive meeting is an important activity to undertake to ensure that the goals are aligned and that you have understood your client’s requests very well. It can happen before the work week starts so that the rest of the week will be dedicated to the execution of visions and plans.
Respond with actions
If your client asks something that needs to be addressed as soon as possible, it is a must that your team will have a quick turnaround time. But make sure that the client understands the protocol and internal process of your company. Baring your protocols to them will also help them manage their expectations.
These are just some of the things to keep in mind if you want to make your sales and accounts team more efficient. You can always seek help from reliable training and professional services provider.