What Should New Users Know About VoIP?

Your business may have switched to Voice Over Internet Protocol (VoIP) for better communication lines among employees and clients, yet first-time users should be aware of certain misconceptions about using the technology.

New users should take note that there are certain types of protocols used for VoIP services, including Session Initiation Protocol (SIP). Knowing how SIP works in VoIP is easy, and there are service providers such as SIP.US that can help you become oriented on the concept.

Common Myths

A common misconception about using VoIP involves being unable to use it when others are online. While a high-speed connection rules out this scenario, bear in mind that the speed of your Internet determines voice and call quality.

You can still make or receive calls whether using soft phone or hard phone services. Companies that want easier access when calling emergency contact numbers should take note that their VoIP numbers are assigned to IP addresses.

Unlike traditional landlines, VoIP functions differently when calling emergency responders such as 911. However, VoIP service providers have addressed this issue by collecting and storing their users’ physical addresses connected to their corresponding VoIP numbers.

Still, you need to confirm if your contract includes this service.

More Beneficial

One reason why SIP is more beneficial than a traditional landline involves better reliability for handling incoming calls. SIP trunks, for instance, provide more fail over routes that reduce the chances of a downtime, which is more likely when you use Primary Rate Interface connection.

Aside from offering more fail over routes, SIP trunking allows you to forward as many simultaneous calls as you wish, although it depends on your service provider’s codec.


VoIP has certainly redefined the landscape for business and personal communication. First-time users, however, should have proper knowledge about using the technology to maximize its benefits.